1.0 This Policy
1.1. This Privacy Policy outlines how Bloom Learning ("we," "our," or "us") collects, uses, discloses, and protects your personal information. We are committed to safeguarding your privacy and ensuring that your personal information is handled securely and in compliance with applicable data protection laws.
2.1 What Information Is Collected?
2.1.1. When you register for an account on our platform, we collect the following types of information:
- Personal Information: This includes your name, email address, phone number, and other information you provide during registration.
- Payment Information: If you choose to purchase lessons, we collect payment information, including credit card details or other payment method information.
- Profile Information: You have the option to provide additional information in your profile, such as a profile picture, biography, and educational preferences.
- Lesson Data: Information related to your lesson bookings, schedules, and feedback/ratings provided.
2.2 How Is the Information Used?
2.2.1. We use your information for the following purposes:
- Providing Services: To facilitate lesson bookings, communication between clients and Lesson Teachers, and processing payments.
- Customer Support: To respond to your inquiries and provide assistance.
- Personalisation: To customise your experience on our platform and recommend suitable Lesson Teachers based on your preferences.
- Marketing: To send you relevant updates, promotions, and newsletters (you may opt out at any time).
- Legal and Compliance: To comply with legal obligations and enforce our terms and policies.
3.0 Who Else Has Access to This Information?
3.1. Your information may be shared with:
- Lesson Teachers: To enable communication and lesson scheduling.
- Payment Processors: To process payments securely.
- Third-Party Service Providers: For services such as data storage, analytics, and marketing.
- Legal Authorities: When required by law or in response to legal requests.
4.0 How Do We Protect Your Information?
4.1. We implement security measures to protect your personal information from unauthorised access, disclosure, or alteration.
5.0 Cookies
5.1. We use cookies to enhance your browsing experience on our platform. Cookies are small text files that are stored on your device. You can manage or disable cookies through your browser settings, but this may affect the functionality of our platform.
6.0 Complaints or Queries
6.1. If you have concerns about how your personal information is handled, or if you have questions about this Privacy Policy, please contact us using the information provided in Section 14.0.
7.0 How Long Do We Keep Your Information For?
7.1. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
8.0 Access to and Rectification of Personal Information
8.1. You have the right to access and update your personal information in your account settings. If you need assistance, please contact us as described in Section 14.0.
9.0 Moving Your Personal Information
9.1. You can request the transfer of your personal information to another data controller. Contact us for assistance as described in Section 14.0.
10.0 Deletion of Your Personal Information
10.1. You can request the deletion of your personal information, subject to legal obligations and legitimate business interests.
11.0 How Can You Withdraw Consent to Our Processing Your Personal Information
11.1. If we rely on your consent for processing, you can withdraw it at any time. This will not affect the lawfulness of processing before your withdrawal.
12.0 How Can You Restrict or Object to Our Processing Your Personal Information
12.1. You may have the right to restrict or object to the processing of your personal information under certain circumstances. Contact us for more information.
13.0 Automated Decision Making and Profiling
13.1. We do not use automated decision-making processes or profiling that significantly affect you.
14.0 How to Contact Us and Request Information
14.1. If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, you can contact us:
- Email: support@bloomlearningtt.com
- Phone: +1(868) 322-0303